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Readers Respond: View and Submit Bank Reviews
Responses: 13

By Justin Pritchard, About.com

From the article: Which Bank to Choose?
Please submit your bank reviews and feel free to view bank reviews published by other readers. Note that submitting your bank review does not guarantee that it will be published on the site, and you should expect a delay before it appears. Share Your Bank Review

Bb&t not worth ur money.

Bb&t. Sucks.  I've been with them 6 years and they have taken 200 dollars from me b/c of overdraft fees. They dont care to keep loyal costumers. Their rep person told me that they put me in a program and decided that they would not refund me my money back, when all along I had the money in my saving account. They did not care enough to use human sense to give back money which they stole. They are nothing more then dirty scamers who prey on people thru their electronical neglect.   They don't care about a person enough to reason as a person, instead they hide behind programs.  
—Guest Jp

A REAL LIFE NIGHTMARE! (First National)

(Killeen, TX) Let me start by stating that I've been banking for 23 years. I've had more trouble with this bank than any other bank I've been with in 23 years. Every payday I have to call them. It all started when I first opened my Acct. I cashed a check and deposited half of it. I used my card the next day to make an online payment which they charged me a fee of 34.95 for overdraft because they had failed to post it to my acct. I had to call and have them remove the charge which they did. Then I'm supposed to have a $200 overdraft, when I went over the amount available by $86 they called me all day long from an unavailable #, never left a message and continued to call all day for several days until I finally called the number back. When returning the call I sat on hold for 25 min waiting, not knowing who it was I called because the number doesn't tell you. This has happened twice in the 3 mo. I've been with them. Finally I get to talk to someone and they inform me
—Guest Shane

NEVER EVER USE TCF BANK THEY R A SCAM!

I signed us for a TCF Bank account in Colorado & for about 3 months they were great. Then I had someone steal my card & empty my account. Not only sis they refuse to assist me in ivestigating who did it, THEY FINED ME FOR OVER DRAFTING MY ACCOUNT BY $75.00!! I was out all my money plus now after all their fines some how I owe them upwards of $700.00!!! After talking with others who have also used them I have come to discover that everyone has had abou the same experience with them. I know atleast 10 people who say they went over on their account by small amounts & some ended up owing as much as $1,000.00! NO ONE HAD ANYTHING GOOD TO SAY ABOUT TCF BANK!! Now I know how they can afford to put new banks up on every corner! :-) I have attemoted over & over to get them to listen & they refuse to even discuss it with me. They have now put a report on my credit for not paying them so Im gonna have to now! I am very upset with them! Not only did I get robbed, then my bank "robbed" me blind too
—gonprinmel

BBT fees ???

I opened a checking acct over 2 years ago, did not have any real problems. But lately - I have been getting hit with NSF that don't make sense. One time I checked my acct and there was (2) items that were held for posting - balance was enough to cover, but the next day I got hit with NSF of $35. I talked to a Manager and she informed me that the (2) items that were held for posting were "soft posted" - money was held but waiting to be posted and a 3rd item went into a "hard post", when they went to "hard post" the other (2) items (the funds that were already held) my balance was overdrawn. Well, my balance will be overdrawn because of the $35 nsf. Of course the manager did not waiver. I signed up for mobile alerts - guess what?? I get the alerts a day later. I'm planning on switching banks.
—Guest Tonya

Don't choose BB T

We have saving & checking accounts with BB&T for years, and they always find some ways to charge you with all kinds of fee. Recently, I found out there were some problems with my accounts, which were caused by BB&T, and they charged me $2 by calling their service line more than twice in a month. These fees tell you how much BB&T would like to serve you. I was too lazy to change my bank even though I was not satisfy with BB&T for years, and the $2 phone service fee certainly gave me the motivation....
—Guest anti-bbt

Wachovia, last in customer service

I have been banking with Bank of America for 10 years. About 3 years ago, our financial advisor suggested we move to Wachovia. I was leary but, opened a couple of accounts. I found out after the fact that the bank charges a penalty fee if a customer closes the account before 12 months. After reading the fine print, we found Wachovia would be more expensive than B of A with the services we use so, not wanting to pay the fee, we kept the accounts. I broke my leg and the accounts went dormant. In the mean time, I never received a letter or account statement notifying me of charges or that my account would be closed. In the end, the banker at my local branch had no customer service skills. I will never bank with Wachovia again.
—Guest accountant major

Bank of Military Bank sucks

They have been our bank for 20+ years, first by banks of another name who were bought out by BofA. They have recently been cutting services to us, and saying that they "are no longer available" to Military bank members. I'm not talking about obscure little things, I'm talking about being able to Deposit into an ATM and being able to have the mobile banking for smart phones. Of all the people who would most use such services, the military customers would be it. So, if you are a military member, stay away. Go with USAA, who has top-notch customer service. Even though they don't have branch offices, they refund ATM machines and you are able to deposit checks simply by scanning them to them! You don't even have to go to an ATM!
—Guest rgnchris

Chase with bank of america

There is no comparison, Chase is much better bank. Bank of america's customer service sucks big time. Even their representive admited that Chase is better bank. I would highly suggest to choose Chase over lower standard almost going out of business bank of america.
—Guest Sukh Pabla

National City

First, I opened this account only because of the 163.00 GIFT they were giving. Let me tell you the more then got all that back from me. I was orginally told I would get that "gift" in 2 weeks from opening the account. I did not get it for 3 MONTHS. While waiting on the deposit for that I spoke with three different people at differnet times, was told 3 totally different things and still when all was said and done was never sure what the truth was. Also, this bank LOVES to take credits before deposits even tho the deposit was put into their hands before the charges were made..giving you a 36.00 fee everytime!! In short I have NEVER had any problems with my banking while being with a credit union. I have had NOTHING but problems and MAJOY attitudes from this bank. There is absolutely NO CARE for customers. I also waited almost 2 weeks for a return response regarding issues on the account. I would recommend this bank for people who have MONEY TO LOOSE cause that's what you will do
—angiek0215

new alliance bank

WArning: New Alliance charges you $15 for "inactivity" and then there are additional charges if the account remains inactive. I closed my account within a week of receiving the inactive notice and the charges had reached almost $30 (for them to do nothing).
—Guest Lisa

Bank of America - NY, NY

HAS BEEN STELLAR. I HAVE HAD SEVERAL ACCOUNTS WITH THEM BOTH FOR CREDIT AND CHECKING. WHEN THE ATM AT ANOTHER BANK ATE MY CARD IN AZ, THEY REPLACED IT INSTANTLY. WHEN I LOST MY WALLET, THEY WERE VERY HELPFUL IN CANCELLING MY CARDS AND ISSUING ME NEW ONES. AS WELL AS EXPLAINING MY RIGHTS IF MY CARDS WERE CHARGED BEFORE I CANCELLED THEM. additional: MANY LOCATIONS, GOOD CUSTOMER SERVICE, LOW COST ACCOUNTS, MANY CREDIT CARD OPTIONS AND THEY CREDIT DEPOSITS RIGHT AWAY UNLIKE SOME OTHER BANKS.
—Guest HAPPYBANKER

Chase - Georgia

Where do I start. Chase has done me absolutely awful! They are the ONLY blemish on my credit report. I went one month late on one payment and then they reversed the 18 months 0 interest deal and charged me ALL of the interest that had accrued in the meantime. It was like $700 that was added to my minumum payment, yes I had to pay the whole thing in one month. I understand if that was fine print in the contract or whatever, but I just don't believe in dirty dealings like that. They also charged me a $39 late fee. WOW, that is a high late fee. On top of all of that, they reported me to the credit bureau on one late payment and refused to reverse it when I requested it after I paid 2/3 the balance. It held me back on a home loan. Basically they screwed me over from every angle, even when they didn't gain money. STAY AWAY FROM CHASE!!!!
—Guest CantBelieve Howbad

Regions - Birmingham, AL

Save yourself a load of headaches and wasted time - REGIONS IS THE WORST BANK IN EXISTANCE! They charged me $200 in overdraft fees for the first time being overdrawn - due to a contract agreement closure with Directv that forced a debit to my checking account for my last bill. They lie. No one has any ability to waive fees - not Branch Managers, Online Bankers and Corporate is elusive. I ma
—Guest Jenny1177

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