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Justin Pritchard

Watch Your Chase Credit Cards

By July 14, 2009

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Some Chase credit card users report that their cards were unexpectedly canceled.

When trying to use the cards, they were declined and later informed that the card was closed. There seems to be a recent uptick in this activity, so keep a close eye on any Chase credit cards that you have.

So far, it's tough to say if this mostly affects Washington Mutual customers or if anybody with a Chase credit card is at risk. Wamu cardholders have plenty of complaints (see Wamu Cards Absorbed by Chase), but some longtime Chase customers have been fired as well.

I don't think there's a clear explanation why the cards were canceled. This is another sign of a scary environment where you should pay close attention to your credit, where you use your cards, and your monthly payments.


Further reading:

July 16, 2009 at 2:25 pm
(1) Red says:

I’ve been a Member of Washington Mutual for Ten Years now and have a Checking, Savings, and Credit Card with them and had Superior Service with them UNTIL CHASE TOOK OVER in 2009!

I Urge ALL Former Washington Mutual (WAMU) Members to Read the Following.
1 – I had a Free Checking Account with WAMU and now CHASE WILL BE IMPLEMENTING FEES TO ALL FORMER WAMU FREE ACCOUNTS! (It’s In Your Fine Print.)

2 – I had a WAMU Credit Card which I’ve paid 200% more then the Minimum Balance on and On Time and Currently have a FICO Score of 700, but CHASE CLOSED THIS ACCOUNT WITHOUT WARNING and Will Now Affect My FICO Score.

3 – WAMU’s customer service was based out of America and was Excellent to speak to on the phone, but CHASE Dosen’t believe in American Labor and Outsources Their Horrific Customer Service to India or Aisa, Somewhere Overseas and they were of NO HELP!

4 – My Savings Account with WAMU had no Minimum Balance and was not assessed a penetly fee for withdrawal, but with CHASE I NOW have to Maintain a Minimum Savings Balance of $100 and I’m assessed a $15 Dollar Maintnance Fee if I Withdraw my own Money.

5 – I’ve Closed out ALL of my Chase Accounts and Will Never EVER Do Business with this Texan Ran Ban Ever Again! I’ve Immediately took my Business to SunTrust Bank and Love IT!


July 18, 2009 at 10:53 am
(2) Kelli says:

I agree with first comment. They canceled my credit card with out telling me even though I have never been late and pay it off every month.

I will be closing my banking account asap! I miss WAMU.

July 18, 2009 at 12:47 pm
(3) Pascale says:

I, too, am extremely upset. My limit was decreased without notice. So, now on Monday I have to call and fight the overlimit fee. I received NO notice of the decrease. VERY upset!! Even more so now that this decrease is going to affect my credit report.

July 18, 2009 at 1:48 pm
(4) Pat says:

Looks like I am not alone. My card which was Washington Mutual was cancelled by chase with no notice. I have called them 3 times to try to get a reason and their customer service reps won’t tell you. I did find out they have opted to weed out what they call high risk card holders who have high balances. I still have $3000 on my card..but can’t even have it transferred…and no notice. Can we sue??

July 18, 2009 at 4:27 pm
(5) Tom Kolakowski says:

Chase just closed both my Wamu credit cards with a notice saying they “too few cards were paid as agreed compared to total cards” and was supplied by Experian. All are Paid as Agreed according to Experian. Also Experian says Chase never requested any credit info on me. This proves they are just closing out Wamu cards. My rates were very low… guess they didn’t like that!

July 18, 2009 at 6:08 pm
(6) d r says:

my former WAMU card was cancelled before i received the letter. I have never paid late, always been within the limit and am currently well below 50% of my limit and they summarily decided to cut my card. I suspect because my rate on the card ranges from 0% to 12% and hence they are not making enough money off of me.


July 20, 2009 at 11:28 am
(7) Jonathan says:

Just like everyone else here, my WaMu credit card was canceled without notice. The customer service agent said that the notice was sent out the day they canceled my account and I would receive it in 7-10 days. Thanks for the heads up, JP Morgan!

July 20, 2009 at 1:07 pm
(8) nonono says:

My WaMu card was canceled suddenly as well. No warning. Their website still shows the card as if it’s open, with $445 available credit. It has $1000 limit and 0% interest rate. I never paid late and always paid at least double the minimum. WTF!

July 20, 2009 at 1:36 pm
(9) Jeffrey says:

I just found this out today as I tried to use my Chase card out over the weekend and it didn’t work. I can understand restricting credit and even increasing APRs but is there nothing that prevents a credit card issuer from closing an account based on a “Business Decision”? I will be looking into this from a legal perspective so feel free to contact me if anyone hears anything about any kind of legal activity against Chase for this

J Hill

July 20, 2009 at 2:01 pm
(10) Ryan in Vegas says:

After my credit APR went from 11% to 24.99% I closed out my bank accounts with Chase and quit using my CC. Two weeks later they closed my credit account with no notice and left me with a $5,000 balance with a 25% APR. They informed me it was due to derogatory info on an experian report. I checked and not only was there no bad info but my credit score has gone up 20 points in 3 months. Also absent was any inquirys from chase, so their excuse was a lie. They cancelled me because I cancelled my bank accounts.
What does this say about the CC corps that are doing business in our country? What does this say about our nation of citizens that lie down and take it?

July 20, 2009 at 8:10 pm
(11) Siobhan says:

Just got the notice today (my husband got one saying they were reducing his limit from $4300 to $3200), on a balance of $2700 (paid $400 over the last month), I’ve been paying between $250 a month and they still close the account, one of the reasons were I didn’t have -more- credit cards. I only wanted this one to reestablish credit and WAMU was happy to extend credit. Monitoring my FICO with WAMU I was between a 700 and a 715, now I’m afraid to see what this does to my score.

July 20, 2009 at 8:40 pm
(12) chic005 says:

I have been cancelled also. I spoke to the executive office today and was told that all WAMU Customers had to go through the application process of the original Chase cardholders, and “those accounts not creditworthy were closed, and these type of accounts will not be reopened.” I have put in a call to my Attorney General and the
OCC whom governs Chase. In this economy Chase knows we are screwed and they just screwed us even more…. we have got to do something!

July 20, 2009 at 8:57 pm
(13) Judy says:

As another former Wamu CC holder, I was bitten by the “chase” monster today. How embarrassing it was too. The supposed letter was sent on the “14″th, Since when does first class mail take a week to arrive? I’m glad I did not respond to their pleas to open a checking or savings with them. Slamming my paid on time, under the limit credit card shut is the last straw with that bank.

July 21, 2009 at 11:03 am
(14) johnny says:

Well everything has pretty much been covered in all the previous comments. The one thing for certain is that we are pulling all of our accounts from chase and sending a letter describing this to corporate!

July 21, 2009 at 1:09 pm
(15) Eoy says:

Ditto re WaMU/Chase cards ( one was a providian to WamU – so you know that was old)

Congress gave um 18 months and they are going to use it to do their evil. This definetly needs to go viral on the web then we need class action. Let um close the account I want theem to pay for messing with my FICO pay for pain and suffering of decline pay for my time to change all auto pays ( US MInt, Easton Press etc) and pay for deceptive business practices.

July 21, 2009 at 4:13 pm
(16) smyers says:

All of this information is the same. I have, or had, one credit card through WAMU, paid on time with great credit, then Chase took over, raised my APR, then cancelled my card without any letter…but good news, I hear it’s in the mail. I plan to take action. This leaves me very vulnerable.

July 21, 2009 at 4:23 pm
(17) Ian says:

Me too! Good standing and paying quite a chunk of interest. Here is what we can do and it works. Every time the conversation with people is about CCs talk really honestly and badly about Chase, they are complete scumbags! The more we all do this word will get around and it will eventually have a major negative impact on them. Encourage people not to bank with them, get rid of their credit cards and talk down their stock, even lie about the strength of the company if need be, let them feel the pain for once. Oh and NEVER vote for any politician who supports bailing out these banks, Republican or Democrat!

July 21, 2009 at 5:36 pm
(18) atlanta says:

Same happened to me! Suddenly Chase decided to close my account, without warning, citing a ‘risky’ account. Despite having maintained perfect account status with Wamu, Chase decided to eliminate the account of another excellent customer. I’ll certainly remember how this bank treated me in the future, and hope their profitability and image in the marketplace are as severely impacted as my opinion of them.

July 21, 2009 at 6:39 pm
(19) Lindsay says:

Me too, me too!

I have an impeccable payment history with WAMU, and then Chase. Never late, always paid more than the minimum.

Got a notice they were raising my APR, then as soon as the hiked APR went into effect, they closed my account with no notice. I have already filed a complaint with the FTC and will join any class action suit that’s started. I have been working on my credit so I can buy a house, and this is going to do some damage.

July 21, 2009 at 7:03 pm
(20) Chris says:

Chase raised my WAMU interest rate then closed my card a week later. I checked with Esperian, and have not been late in over 2 years. I did not find out until I tried to use the card. I called Chase and spoke to Murphy he said a letter is in the mail and there was no one I could talk to. I have always paid more than the minimum and made more than one payment per month. The Kicker is that my credit score has only gone up in the last 2 years until Chase canceled my card, I dropped 20 points.

July 21, 2009 at 10:40 pm
(21) Ed says:

What can we do as victims of this disgusting act from a bank? Who can we report this to? Everyone has been discriminated against for being former WAMU account holders. Can this be reported to a government agency for investigation? This is ethically wrong and very inconsiderate of the consumer especially in this economy. Please post your thoughts with links to take action against chase. The voice of dissatisfied consumers with eroded confidence should be able to have an effect on the outcome of our situations.

July 22, 2009 at 12:08 am
(22) Rick in Texas says:

I am fallen victim as well and will be closing all of my banking accounts with them. They closed my account without notice claiming that the credit report was bad. I have my report and no queries were made by chase or wamu recently. They also increased my rate to 29.99% for no reason after the change over. I have always paid more than the minimum due and on time if not early since I obtained this card. Now I have a 29.99% interest rate to deal with and a closed account. I’m going to get this thing paid off quickly. If there is a suit, I want to know. They have messed up my credit report for no reason at all by closing the account out w/o notice or cause.

July 22, 2009 at 2:27 am
(23) roly says:

Wow I was so upset when I found out that my Wamu/ chase card was closed. I thought it was only me, then my stepdad who had chase got closed too and after reading this I realised, so did all the previous wamu customers. I see that I am not alone in the anger.

July 22, 2009 at 9:20 am
(24) dfish says:

The only comfort is that I am not alone. WAMU customer, $0 balance, only kept the card open to maintain my credit score. They jacked up my rate to 29.99% after the takeover. Trying to buy a house, Chase sucks.

July 22, 2009 at 11:44 am
(25) Michele says:

I too have had issues with Chase closing an account, hiking interest rate with no cause.
I’m now posting CEO contact info
Gerald A Smith CEO Credit Card Services
PH 302-282-3100
FX 302-282-3939
e-mail gordon.smith@chase.com
Please call I’m sure he love to hear from ALL of you

July 22, 2009 at 4:02 pm
(26) KH says:

The only comfort I have is that I am not alone. I’m a former WAMU customer and tried using my card two days ago online and it wouldn’t go through, I blamed the website. I was totally shocked when I learned it was closed, they said based on info from Experian. I got my report and called them and they said they never got an inquiry from Chase on my account. So how do they know you’re “risky” if they didn’t even see any info?! Especially if you’ve paid all your bills on time?? As per Experian, my Chase account is in good standing and still open, so are my other accounts for that matter! They said they have received numerous complaints about it and they have been forwarding them with our report #’s to their supervisor and they are taking it up with Chase. I’ve been trying to establish and build my credit here in the US since moving from Canada and this is like a swift welcome kick in the gut. My first clue should have been when they were quick to replace our WAMU debit cards with their brand new Chase logo cards, but our credit cards we were to keep until the expiration date and only then would we get new Chase ones!! They didn’t want to waste money on new cards when they were planning to get rid of us all along!! I’m looking into a new bank to transfer all 7 of our accounts to asap, I need to do some research.

July 22, 2009 at 8:14 pm
(27) SM says:

I agree with the last comment, my only comfort is in knowing there are others (Wamu customers) just like me. I received a letter last month that my interest rate was going up and then the account was closed. I was never late! I also placed several calls and was told a letter was mailed on 7/14. I haven’t received it.

July 23, 2009 at 9:31 am
(28) James S. Klich II says:

Chase just cancelled my card for no reason. I had two donations set up each month on my Chase card, One to World Wildlife Fund and another to Vital Ground. I will have to set these up again on another charge. Wow, Chase is very LOW!

July 23, 2009 at 9:38 am
(29) Maximara says:

It sounds like some Know Nothing idiot decided to close out all the WAMU accounts and is having Chase give out ANY excuse for it. If your state allows recording of phone calls do that and then if what they say doesn’t jive with reality see if they can be sued for FRAUD. Remember Chase rolled back their $10.00 charge and interest increase when enough people screamed bloody murder. They will roll this idiocy back if enough people complain.

July 23, 2009 at 9:52 am
(30) Dave from OH says:

I thought it was just a bad day for me… seems like it was a bad day for alot of people! I do have some comfort knowing im not alone with this BS! i’ve had this cc for 7 years with 15K credit limit. I was planning on closing a few months ago because they bumped my rate to 29.99%. i ended up keeping it open because its the longest card i’ve had with the biggest limit. i didnt want it effecting my credit score… so much for that theory!!!

July 23, 2009 at 10:47 am
(31) GoodOleLouisiana says:

I just got a letter in the mail stating that my Wamu/Chase card has been closed!!! I called Chase to verify because I thought it was strange I never made that request. The CSR told me that it was closed by Chase and that decision was based on me not having that card long enough… WTF is that? If they close the account then I really won’t have it. That doesn’t make sense. Anyway, I’m glad they closed it because they were bumping my APR to 29.99 and they have been charging me 25 dollars EVERY statement for something called a FINANCE FEE which WAMU NEVER charged me for!!!!! CHASE needs to go to hell with all that BS!

July 23, 2009 at 3:50 pm
(32) Corniche says:

This is insane! Both my mother’s Chase Visa card and mine were closed with absolutely no warning citing the Experian report and they didn’t even contact Experian! They’d recently increased my mother’s rate to 24.99% and now this. We were never late and paid considerably more than the minimum payment. I wonder if our state attorney general’s office can do anything?

July 23, 2009 at 6:28 pm
(33) Marla says:

Here’s the contact info for the CEOs of major Chase divisions:

Chase Executive Management Hierarchy
Jamie Dimon Chairman & Ceo
Phone: 212-270-1111
Fax : 212-270-1121
E-Mail Address: jamie.dimon@jpmchase.com

Charlie Scharf CEO Retail Financial Services
Phone: 212-270-5447
Fax: 212-270-5448
E-Mail Address: charlie.scharf@chase.com

Gerald A. Smith CEO Credit Card Services
Phone: 302-282-3100
Fax: 302-282-3939
E-Mail Address: gordon.smith@chase.com

Marc Sheinbaum CEO-Retail Auto and Education Finance
Phone: 516-745-3838
Fax: 516-745-4040
E-Mail Address: marc.x.sheinbaum@jpmchase.com

David B. Lowman CEO Home Lending
Phone: 636-735-2121
Fax: 314-256-2800
E-Mail Address: david.b.lowman@jpmchase.com

July 23, 2009 at 6:48 pm
(34) Christina says:

I am also a victim of Chase canceling cards unknowingly. I was in the check-out at the store today trying to use mine, which I just used yesterday, and was denied; on BOTH of my Chase cards. Upon calling Chase, I was notified that both of my cards were canceled due to an adverse statement or something from Experian (just checked my report a while ago and there was nothing on the report that showed Chase had looked at my credit). This is such BS! I have had my cards for a couple of years (as a WaMu customer) and have always paid my cards of EVERY month, in full!!! Is there anything we can do??? I don’t want this to negatively affect my credit, considering those were the only 2 cards that I have (due to bank. 5 years ago); let me rephrase that….had!!!

July 23, 2009 at 6:56 pm
(35) Kat says:

Again, there’s some comfort in knowing that I’m not the only WAMU credit holder to have the rug pulled out from under me.

I’ve requested a copy of the Credit Agreement from Chase and will be reviewing that for anything allowing for this kind of stunt. I’m also looking into finding an attorney that would take on this bank. I most definitely will update if I find one so justice can be served.

July 23, 2009 at 8:09 pm
(36) Patrick says:

So shortly before canceling everyones accounts these crooks raise our intrest rates across the board to make even more money off us as we pay down the balances of our closed accounts……Bait and switch…..are there no laws to protect the consumer

July 23, 2009 at 9:36 pm
(37) Rick T. says:

mine just got canceled to never been late always paid and I have automatic bill pay so now my bills will bounce. I called to talk to a supervisor and they hung up on me.


July 24, 2009 at 2:26 am
(38) Rachel says:

Ironically, my card was canceled the day AFTER I made a large payment that paid down a third of my balance.

I am taking action to reduce my debt, and in revenge, Chase is going to hurt my credit score, because just charging 31.99% on my account isn’t evil enough.

July 24, 2009 at 2:28 am
(39) Mykee says:

Opened my WAMU account last summer, it was my first credit card. Had a pretty good limit for a first time card and for someone my age (at the time 21). Up until lastyear I tried to stay away from credit cards becasue I felt it was scheme and you couldn’t trust the card companies. Well I was pleasantly suprised with WAMU and felt more comfortable using it then my debit card. Well I have now lost all faith with JP Morgan Chase out of the blue cancelling my card. I always paid what I owed. In recent months I will admit that the bill would range from a couple of hundred dollars to a bit over half the limit… HALF the limit. I always paid a good chunk of every month from $400 – $800.

Everyone told me not to trust JP Morgan Chase… I have heard about so many lawsuits against them from merchants they represent! Apparently, they do not care if you are a regular customer or a big business… they will try to squeeze every penny out of you ifyou have money with them.

I called Customer Service because my card was declining. They tell me it is closed because of 3 reasons which will be in a letter they send me. Reason 1 was that I had too many accounts opened. I have 3 credit accounts. (Well now 2). One is my Capital One account and the other one is a private label card for a department store! When I add those two credit limits up it is less than my credit limit for the WAMU/Chase card. I honestly believe they are cancelling these cards because of the interest rates we had with WAMU. I had a really great interest rate with my WAMU and that is why I used it!

Can anything been done with this? It’s a joke!

July 24, 2009 at 3:12 am
(40) Rachel says:

Everyone who has been shafted by Chase should go to this site and file a complain. If everyone does it maybe the Treasury Dept. will take notice:


July 25, 2009 at 12:51 pm
(41) Annoyed says:

Chase is not limiting their attacks to WAMU clientele. They just closed my account and I have never been affiliated with WAMU. I’ve had this chase account for ~7 years, have excellent credit (fico >740), and have always been in good standing with all my credit card accounts, mortgage, utilities, etc. I received my monthly chase email today telling my my statement was available online. When I went online to make a payment, my account was not displayed there. I called to see what was up and found out my card was cancelled on 7/14, yet I still have not received any notice through the USPS mail or email about the cancellation. Needless to say, I am livid about the entire situation.

July 27, 2009 at 1:33 pm
(42) Jon u says:

I too was screwed over by Chase. They canceled my card almost a week before i received notifacation in the mail. I have never missed a payment and always payed more than the Min. balance. I had all my bills set up on autopay with this account and now I am late on my car insurance! Thanks Alot Chase YOU really know how to screw the little guy!

July 27, 2009 at 3:42 pm
(43) Grimlock says:

I just checked my balance and my balance was cut in half for no reason, when i called they said it was because of the economy, my card has been paid off since april and has not been used since, i also came from WAMU. I closed my account immediately.

July 27, 2009 at 7:06 pm
(44) John says:

Long time WAMU Customer with bank accounts and savings, direct deposit for both of us. CC for my spouse and I paid on time. Spouse’s credit reduced and interest rate hiked and mine cancelled completely. Closing all accounts this week. Time to “BOYCOTT” J.P.MORGAN CHASE and CHASE them out of business!

July 27, 2009 at 9:02 pm
(45) alex lexus says:

Today I was denied credit on my Chase credit card, even though I was well below my limit. Never over my credit limit, always paid much more than was required, never late. I called Chase and was told my credit card had been cancelled. I thought she must have made a mistake. She informed me I would be receiving a letter shortly informing me of the cancellation. I will NEVER do business with this bank again, and would would strongly suggest the goverment look into Chase Bank.

July 28, 2009 at 11:40 am
(46) Darin says:

Same story as everyone else. I was a previous WAMU cardholder in good standing. Two months ago they raised my rate from 11% to 29.99% and had some bogus excuses on their cancellation letter. When I called them they were extremely passive-aggressive about it and said “call Experian, we can’t help you”. When I asked for a supervisor they put me on perma-hold. There has to be somewhere to complain. Does anyone know who to write to or how best to get the word out that Chase hates its customers?

July 28, 2009 at 3:40 pm
(47) TB says:

Yep, got the ax, too. Providian>WAMU>Chase. I found out when my ISP provider notified me my credit card was rejected. I was never once late and recently had been paying it off every month. Got the same crap about Experian notifying them I had too high of balances on other cards. I don’t even have any other cards.

July 28, 2009 at 4:03 pm
(48) I Am DJ says:

I have nothing else to add other than to chalk up another former WAMU card-holder victim in the hopes of this gathering some momentum. I’ve never believed in credit cards, but have to keep one for work travel (I travel weekly and it’s impossible to rent a car, etc, without a *credit* as opposed to *debit* card).

Thus, this was my only credit card, and for the past two years it’s been paid off in full not just every month, but every WEEK. Yet, Chase saw fit to cancel my card without warning, with my finding out while being declined at the airport rental car stand about 1,500 miles from home. That made for a GREAT beginning to the workweek as I feverishly attempted to find some way around the issue.

So thank you Chase. I understand that in these economic times the LAST thing you want is a customer who has paid his bill in full every 7-14 days for over two years. Fortunately, my fiancee and I both have several other pending matters with Chase, all of which we will be ending as soon as absolutely possible. I estimate their cookie-cutter decision to axe a former WAMU customer in this issue will cost them 10-15 thousand dollars this year and plenty more moving forward, as I won’t use them for a thing hereafter.

July 28, 2009 at 5:39 pm
(49) WaMuClosure1 says:

My story is no different than the rest.
Two long-standing-perfect-payment-never-once-late exWaMu cards cancelled for bogus Experian reasons.
(I would have paid them off and closed them myself, if they just would have just asked.)

While I was gathering up all of the information I needed today to close ALL of my Chase accounts, (2 Checking, 3 savings, 2 IRAs and 2 Chase Freedom),
I noticed that the Freedom account I gave to one of my daughters to use for College expenses had been cut to the balance.

I called up Chase and they said ‘Based on Experian”…yada-yada-yada.

Then my daughter called and said the other card I gave her to use only for an emergency was declined.
That other card was one of the ex-Providian cards that I’ve had for over 7 years that Chase just closed for no reason.
Now she has no cards she can use to survive an emergency and I have to scramble to add her name to a card somewhere else.


I went to Experian and pulled my Credit Report along with their version of a FICO Score to see what Chase was seeing.
My PLUS Score is 785 out of a possible 830, and according to them, in the top 87% of all clients.
The report says ‘There are No Negative Items Reported’ and the all of my accounts are in ‘Good Standing’.

Of course all of this is going to change once Chase gets done with me.

Someone said there ‘s nothing they can do to ‘Fight City Hall’.

I disagree.

I hope everyone that got the WaMuClosure1 letter does the things mentioned earlier to combat this treatment:

#1 Post you story here, no matter if it is the same story as everyone else.
There is power in numbers.

#2 File a complaint with the Office of the Comptroller of the Currency (They have an on-line complaint form)

#3 Print your complaints and send copies to your local State Attorney General (some states, like California, have an on-line complaint form for this too)

#4 Go to Experian and get your free Credit Report.
In most states anytime a company closes or changes an account based on a Credit Reporting Agency, you are entitled to a FREE copy of the report.
It’s not easy to find the link to the free report. (you can’t use the ‘normal’ get my report button)
From the main page, go to “DISPUTES” at the bottom.
From there, scroll down to “DENIED CREDIT?” button.
Read that page, it talks about getting a free report if you were denied credit.
Be careful and make sure it is free in your state.
If it asks for a Credit Card, it’s not free.

#5 Consider moving any other accounts you have with Chase elsewhere.
They bought up Washington Mutual for the customers.
Don let them do this to you.

#6 Talk/Email/Chat/Blog…whatever form of communication you use to everyone you know about what Chase Bank has done to you.
Talk to your neighbors, classmates, relatives, co-workers, people you meet at a party, post on your MySpace, on your FaceBook…any chance you get and tell them about this FICO attack from Chase Bank.

Maybe you will save someone else before the “WaMuClosure2″ attack starts.

I only wish someone told me ahead of time of what Chase is doing so I could have prepared for the assault.

What Chase is doing is “FICO Terrorism”

July 28, 2009 at 7:13 pm
(50) Paul says:

I just found out in an unpleasant fashion that my Chase card (formerly WAMU) was closed on July 21st. This immediately after I rceived my first bill allowing them to raise my APR for a second time in 8 months (just to avoid the ripple effect of opting out). As shady as I’d expect from any street criminal.

July 29, 2009 at 6:31 pm
(51) Joe says:

my story is the same as everyone else. While i dont have perfect credit as Im fresh outta college and had my screw ups. I never missed a payment on my WAMU/chase card. They raised my interest to 29% and closed my acct. When I called customer service i got nothing useful, In broken english at that. What really hurts is
Ive raised my credit score 30 points in the last 6 months trying to fix my past errors. This gonna ruin it.

July 29, 2009 at 7:05 pm
(52) Chris says:

Same story here. I was a former WAMU card holder. I always paid on time, have very good credit. I got a letter 3 months ago that they were jacking my interest rate to 24% with no reason given so I paid the balance down. Then without warning or reason they closed my account. I hate to see what it did to my credit score. Class action anyone?

July 29, 2009 at 8:45 pm
(53) Renato says:

I had the same thing happening to me so I’ll post the steps suggested from one person:

#1 Post you story here, no matter if it is the same story as everyone else.
There is power in numbers.

#2 File a complaint with the Office of the Comptroller of the Currency (They have an on-line complaint form)

#3 Print your complaints and send copies to your local State Attorney General (some states, like California, have an on-line complaint form for this too)

#4 Go to Experian and get your free Credit Report.
In most states anytime a company closes or changes an account based on a Credit Reporting Agency, you are entitled to a FREE copy of the report.
It’s not easy to find the link to the free report. (you can’t use the ‘normal’ get my report button)
From the main page, go to “DISPUTES” at the bottom.
From there, scroll down to “DENIED CREDIT?” button.
Read that page, it talks about getting a free report if you were denied credit.
Be careful and make sure it is free in your state.
If it asks for a Credit Card, it’s not free.

#5 Consider moving any other accounts you have with Chase elsewhere.
They bought up Washington Mutual for the customers.
Don let them do this to you.

#6 Talk/Email/Chat/Blog…whatever form of communication you use to everyone you know about what Chase Bank has done to you.
Talk to your neighbors, classmates, relatives, co-workers, people you meet at a party, post on your MySpace, on your FaceBook…any chance you get and tell them about this FICO attack from Chase Bank.


July 29, 2009 at 10:23 pm
(54) WaMuClosure1 says:

I just got back from my local Chase branch.
I closed all of my Chase accounts (a couple of Checking, Savings and Retirement)

You all need to do it.
As Mr. Monk always says “You’ll thank me later.”

The branch manager tried to talk me out of it, but as soon as I pulled out one of the “WaMuClosure1” letters, she stopped, said she understood and said she was sorry to see me go.

I’ve been a customer since the day they opened up our local branch.

While I was closing the checking accounts, the girl behind the counter leaned over and whispered that she was happy to see all these people closing their accounts because her husband got one of the now infamous “WaMuClosure1” letters too!

Who would of thunk it, they bite the hand of their very own people!

The people at the local Chase I like, the company they work for stinks.

I hope everyone joins in on the mass move to a Credit Union or, as I did, to a “Home Town” Bank.

There’s really no reason to stick with these big banks that are sticking it to you. I still have access to my money anywhere in the world through a global ATM network (with no ATM fees), can pay the same bills online, they gave me instant approval on a $3000 line-of-credit for overdraft protection (read no $39.00 fees), free checking, free savings, free checks and so on.

It’s almost as good as what the old, “real” Washington Mutual gave us before it got all Chased up.

I say Goodbye forever to Chase Bank.

I hope all the people here follow through and file complaints with the OCC and we all sue Chase right out of business!

Maybe we can force Chase Bank to give us back Washington Mutual as part of the settlement…

PS: For the love of our country, why doesn’t CNN or FOX News or any of the other “Main Stream Press” pick up in this story?

I would think that some of their staff would have been bitten by this.
(Or maybe Chase thought of that too and screened the Experian employment records before choosing who to axe…)

I say we all need to use the link at CNN and ask them to look into this.
(Go to CNN and search “CNN Feedback tips”)

And/Or EMail FOX News

What Chase is doing is “FICO Terrorism”

July 31, 2009 at 12:17 pm
(55) Jake says:

Same story.Closed my account without notice. Former Wamu customer, low balance, always paid more than the minimum. It is personally affecting me though as I’m in the middle of buying a house and my lender called me and asked why my credit card had been closed. I’m sure they’re thinking,”why are we loaning this guy 500K when Chase won’t give him 5K in credit.” They’re thinking I’m a risk now. Thanks Chase!!!!

July 31, 2009 at 11:18 pm
(56) Renee says:

After a long week of work, I opened my mailbox tonight and found 2 letters from Chase. I was completely horrified by what I read! I too was a Wamu customer for many years. I have fought years to keep my credit in good standing. I pay my bill in full every month and have a large open line of credit with them that I rarely use. I primarily kept the cards to keep my scores high. You know…higher limit, no/low balance, better fico. I have already contacted my State Congressman to meet face to face about this. Even though I don’t wish this upon anyone, I am glad that I’m not going through this alone!

August 1, 2009 at 1:34 pm
(57) Randy says:

Well i too was a victim of the chase bull crap. Tried calling gave me the excuse on my termination letter i have perfect score been with WAMU since it opened 1 credit card cancelled have never missed a payment and never went over 50% on balance. IT feels good to go bank with a credit union closed account starting over but at least chase loses another.

August 1, 2009 at 4:46 pm
(58) Lea says:

Same story as the rest, other than I’ve actually been with my credit cards back to Providian, then WAMU, then Chase. Always in good standing. This is FICO Sabotage. We have done everything we were told to do to build our credit worthiness, and then a company does this to it’s upstanding customers. I have written to the company executives to have my voice heard. I am also filing a complaint with the US Department of Treasury, as well as writing all of our representatives including the President. He just signed the Credit CARD Act bill May 22, 2009 and should know the credit card companies that should be investigated.

August 1, 2009 at 10:25 pm
(59) Chase Credit Card Sucks! says:

Same here I received the dreaded wamuclosure1 letter its like a disease that is spreading! I was never late and always paid in full. I called Chase and they told me “WaMu gave out cards to just about everyone and Chase is a bank and we don’t want to loan money to high risk people thats why WaMu went out of business.” What is that crapola? I told her you better go look for another job because Chase is going to go down. Well at least I would hope so. I hope Obama gets a wamuclosure1 then maybe something will get done.

August 2, 2009 at 4:25 am
(60) JWarren says:

Same thing to five of my friends as well as my girlfriend. All WAMU customers.

I would suggest everyone file a complaint with the Federal Trade Commision, your comptroller general in your state and the federal comptroller. Complain to your elected officials http://capwiz.com/consumeraction/home/



Create a web page about chase. The more links on the internet about their BS, the better!

August 2, 2009 at 4:42 am
(61) JWarren says:

Send a letter to the president!


August 3, 2009 at 2:34 am
(62) Kevin says:

Well same ol story as everyone else, was not with Wamu that long before Chase bought them out, but I have looked into this a bit and from what I read you have to be accurately notified of where adverse information comes from, and according to Chase they received theirs from Experian the only problem is it’s not anywhere on my report, so I’m thinking since everyone here says the same thing about being given an answer that the info is coming from Experian but it not being on the report either a)Experian is not keeping accurate records, or b)and most likely Chase is fraudulently giving inaccurate disclosures that are required by the Fair Credit Reporting Act, a nice class action suit under that might make them think twice next time about giving a reason for doing something and it not being true.

August 3, 2009 at 10:48 am
(63) Flavia says:

This has also happened to us. My husband had 2 of his previous WaMu cards canceled and my credit line was reduced by $1200. The thing is I have another card with Chase from before that has a higher credit line, lower interest and a higher balance than any the 3 that have been affected. I’ve gone back and forth between Chase and Experian and gotten my credit reports but still no clear answer.

If there is any legal action, I’d like to know about it.

August 3, 2009 at 2:35 pm
(64) Dave Sanders says:

They cut my credit limit on Chase and closed my former WAMU card. Well I too paid more than the minimum and never late. Now I paid off my WAMU and Chase and closed my Chase account. I wish every one would close their Chase accounts and watch them go out of business.

August 3, 2009 at 9:47 pm
(65) Chris in FL says:

I had my payment amount change after I made the payment, resulting in telephone calls for me being late. I had closed my accounts with them a couple months ago, during the “transition” because they had the website acces screwed up for my wife’s account, and charged her a bunch of fees, refusing to give them back even though it was their fault. We filed a complaint with the FTC though I doubt it will lead to anything.

My payment was around $100, I paid $100 2 days before the due date. Somewhere in the middle of the payment, my amount of payment changed to $166. I was called by chase and spoke with several Indians (from India….duh) of whom did not give a crap about me or the problem. They told me if I could prove the amount changed they would refund the $39 fee. I asked them why I would pay $100, knowing I would be hit with $39 in charges. They did not have an answer other than “too bad”. If I had paid $166, it would have been $27 more than the $100 I paid = the $39 fee………..

They told me in no way would I get the fee back so I went off on them, using every American bad word I know on them and then told them to NEVER call me at home again to only use mail to contact me. It’s useless to talk to an ignorant fool from India who does not care about anything any American does.

I urge EVERYONE to print or somehow save your account info so that they can’t shaft you also. Never before was I late for paying them, nice break they give you for doing so. They assumed I was lying and that they would just feel free to STEAL $39 from me.

August 3, 2009 at 11:37 pm
(66) Troy says:

On 7/31/09 I received a notice that Chase had closed my credit card account. Like others, the reasons stated were completely bogus. I called and was read the letter I received verbatim. I was then asked to order a copy of my credit report and then fax it to them for review. Uh hello!? Isn\’t that supposedly what made you cancel/close my account? Anyway, I\’ve done some research and thought that if we all got together and filed a complaint with the Comptroller of the Currency Administrator of National Banks, they are the ones that regulation Chase, then maybe something would happen. Please, please, please file a complaint with them: http://www.helpwithmybank.gov/complaints/index.html

August 4, 2009 at 1:42 pm
(67) Joe says:

By the way, since we’ve all discovered you can’t send a certified letter the to post office box so that they WILL comply with the Fair Dept Collection Practice Act, here’s the official mailing address of corporate from their Edgar filing:

200 White Clay Center Dr
Newark, DE 19711-5466

August 5, 2009 at 10:30 am
(68) supersam says:

Yesterday we received a letter from jp morgan chase. It said our Wamu visa we have had for two yrs was canceled. We last used it 7/4/09 and haven’t gotten a bill for the hotels. Just one for a store, for 49.00 3 hrs of calling and getting the run around did nothing to answer our questions. 1 answer we did get that it was Experians fault. I ask ” Why did we not get a bill?” Answer: We sent it 8/2/09. ( Experian said it was jpchases fault.)
We have great credit history (6yrs) pay our bills before due and even pay ahead (down). Has anyone else noticed this? I am waiting to see if they charge us interest for sending our bill WAY late!

August 5, 2009 at 9:51 pm
(69) Puzzled says:

I applied for the Southwest Airlines Chase Visa to get the $20 dollars credit and 8 flight credits. My FICO is 793. Instead of being approved, I received notice that Chase needed more time to process my request. To H with them. I paid off all of my credit cards in June. I am paying only one mortage and a loan for $26,000 at a 5.9% through Capital One.

August 6, 2009 at 10:16 am
(70) Maximara says:

I was wondering since Chase got federal money to extend and preserve credit if we could use the False Claims Act (31 U.S.C. § 3729–3733, also called the “Lincoln Law”) against the banks or if its provisions prevent it from being use in that manner. I also wonder is the states that have similar laws can be brought to bare in this mess.

August 6, 2009 at 12:33 pm
(71) banking says:

All, thanks for all the stories so far. It’s amazing that so many are affected by this.

August 6, 2009 at 3:46 pm
(72) rockerfeller says:

It is unfortunate what happen to all of us who had the wamu/chase credit card closed. In my opinion it seems that these people(chase)can’t really do business. They decided to loose good consumers and the trust of many people as well..WE SHOULD ALL CLOSE OUR CHASE ACCOUNTS AS WELL!

August 6, 2009 at 4:50 pm
(73) elisabeth says:

I received a bulk letter mail (not first class) informing me that my apr was going up from 7.9% to 15%. I’ve had this chase card since 2005, i’ve never been late, and have always paid more than the minimum. The reason for this increase was that I was not profitable enough!
I closed my account yesterday. I will use a debit card from B of America, but I have also opened another checking account with a credit union ( i will eventually let go of the big bank). I also filed a complain with the FTC, and I urge everyone who is in this situation to do the same.

August 7, 2009 at 11:09 am
(74) Rob says:

Indeed. Chase was decent enough to send me a letter to tell me my cc account, which I had since 1996 with a limit of $25,000, was closed because I didn’t use it. Other credit card companies, at least, will tell you in their letters that they will close your account if you do not start using it. I complained to them about them hurting my credit score but all they could come up with is, “you’re welcome to apply for another credit card with us”. More credit banging. In the end, their stunt didn’t hurt my credit. Because of this, I started using my other credit cards for a cycle to keep them current. I even used the Citicard’s cash transfer at 0% for a year to pay off my new car. That debt will be paid off by October saving me a bunch of auto loan interest. I WILL NEVER DO BUSINESS WITH CHASE AGAIN!

August 7, 2009 at 1:35 pm
(75) Roberf Blodgett says:

I agree with these people the way the world is right now I paid all my cards to under 50.00 dollars pennies all my other cards were happy Chase just closed mine and never told me. I hope that WAMU was happy about what they started by selling to Chase. I have told all my friends with CHASE to kick them to the cirb

August 7, 2009 at 2:33 pm
(76) Jeff says:

I am looking to buy a house soon and chase is killing me with their rate increases, lower limits. Reminds me of loan sharking!

August 7, 2009 at 7:07 pm
(77) WaMuClosure1 says:

I think Jeff hit on the head.
This is legal Loan Sharking!

Here’s how simple it was for them to bypass the Loan Shark Laws in the US.

It only took three steps:
First, buy up Washington Mutual for a very low cost to value ratio after it goes into default.

Then raise the rates on every credit card account from WaMu.

Then pick 1/2 of the accounts and close them.
This effectively changes them from Credit Card accounts to Ultra-High-Interest Loans.

Now they can sit back and collect exorbitant interest rates on what are now loans that would have been illegal if they did them as normal loans.

Chase Bank would have never been able to start these loans at the interest rates they are charging due to Loan Sharking Laws put into effect in the U.S. to protect consumers from banks predatory lending.

Quoted from USA Today
“In New York, for instance, it’s a crime for an individual to charge more than 25% interest on a loan. But what’s illegal for a loan shark in New York is perfectly legal for credit card issuers that put their operations in states that have no rate ceilings, such as South Dakota and Delaware. They can charge their customers everywhere whatever they wish, because what counts is the law of the state where their credit card operations are based.”

Later on, when they need to boost their ratings again, they can go after the other 1/2 they have on reserve.

These thieves at Chase Bank need to be stopped and punished for destroying innocent victim’s FICO Scores just to make more money for themselves.

August 9, 2009 at 5:45 pm
(78) FICOwatcher says:

Since Chase Bank is converting these Credit Cards into ‘Loan Shark’ loans at over the legal 25% interest, isn’t there anything that can be done from a legal standpoint?

It’s been about a month and I have yet to see a single lawyer say anything about this mess.

From reading the new posts over at Consumercomplaints, it looks like Chase is going to stand tough and wait for this story to go away.
They just keep reading from their script, blaming the whole mess on Experian.

It’s obvious that the main stream media like CNN and FOX News are not going to pick this story up as they cannot afford to lose Chase Bank as an advertiser.
Just today I saw a Chase commercial on CNN. So much for freedom of the press.
I guess they are ‘free, to report on what they want, any old time’…
(unless it might cause an advertiser to pull their ads)

Isn’t there anything more we can do to fight back?
(already filed complaint with OCC and State Att. Gen)

August 10, 2009 at 2:16 am
(79) TJ says:

Anybody who reads the posts here will agree;
What Chase Bank did was immoral, unethical, dishonest, ruthless, Un-American and just plain mean.

If what Chase Bank did was also not illegal, it should be.
The only way to find out is to file complaints and send messages.

Hello CNN,FOX News and all the others.. where are you?
There’s a story here!
Why don’t you pick it up?
Are you afraid of Chase?

Chase had other choices when deciding how to close these accounts.
A letter saying
“We will be closing this account in 30 Days and are setting the maximum per-day spending limit to $100.00″
would have been fine.

People would have not liked it too much, but it would be morality correct and not as bad as what they chose to do.

Leaving people marooned on vacations with no way to rent cars or pay for hotels rooms, embarrassing people while shopping or dinning, leaving drivers stranded on the road with no way to pay for gas just to name a few of the problems they created ON PURPOSE!

They knew exactly what was going to happen to all of us and DID NOT CARE THE LEAST BIT!!

Please, take a few minutes to read and do what the other posts here say to get back at them.

Make your voice heard and don’t let Chase Bank walk all over you!

August 10, 2009 at 4:05 am
(80) Jane C says:

Thank you all for posting your horror stories here.
I have a Chase Bank Freedom card and my hubby has a Chase M/C that was a WaMu card before (still says WaMu on it).

We feel so luckly that Chase has not closed ours yet, but now we don’t feel comfortable carrying these any longer.

It must be SO EMBARASSING to have your card denied when you never did anything wrong.
I am scared to use these cards now.

We are getting ready to leave on a European vacation for two months.
After reading this message board, you can be sure we will be leaving the Chase cards behind and bring the CapOne cards and our Bank Debit cards.

To show support, we will be closing our Chase accounts as soon as we get back.

Good luck to y’all!

August 10, 2009 at 4:34 am
(81) weeee.... its so fun says:

everyone is so perfect.. lol.. perfect fico.. always on time.. paid off in full.. its unfaiiiiirrrrrr… HUHUHUHUH.. grow up.

August 10, 2009 at 5:38 am
(82) Jane C says:

To :weeee…. its so fun.

I can only pray that you go to use your Chase or whatever card while on a business lunch and get it denied.
You’ll change your tune quick!

I heard about people like you.
They call you “astroturfers”
(read fake posters that make money posting to make a criminal company like Chase Bank look good)

Get a life and stop wasting space here.

These people are going to have real problems because Chase has dumped on them and dropped their FICO scores.

Not everyone here is saying they are perfect.
They pay their bills as agreed and Chase screws them anyways.

Chase could have sent everyone a letter BEFORE canning the cards so people wouldn’t get stuck.

I guess you are one of those people that like to watch others in pain and laugh at them.

I feel sorry for you.
(but I still hope you get to see the light when it’s you that gets screwed by someone like Chase…)

Maybe you are one of the few that has no use for credit.
Like you can pay for a car or a house in cash.

If so, you will never feel their pain (nor will you care)

I wish you only what you deserve.

August 10, 2009 at 5:55 am
(83) TJ says:

I hear what you are saying, but please don’t feed to trolls.

August 10, 2009 at 5:03 pm
(84) Barb says:

Chase is just so damn awful….I have had my card for 12 years Providian/WAMU and then Chase. Like so many others, NEVER EVER late, always more than the minimum payment. Got my notification 2 weeks after my account was closed! WTF! I am no paying a jacked APR on a closed account, they will not budge to lower my interest to get their money faster. They have us over a barrel. Anyone hears about a class action for WAMU card holders should post info, I am sure most of us will get on board for that.

August 10, 2009 at 9:31 pm
(85) Betty says:

I recently received 3 separate letter for 3 separate accounts I hold with Chase. In it they are informing me that they are changing my due date “to give me more time to pay.” HA! Yeah, right! More like so that THEY can collect a higher percent of interest for those extra days. The kicker to this is that they go on to say “Our records indicate that you are currently enrolled in our Autopay service.”…..NOT! So, just to make sure I’m not losing my mind, I call them up and lo and behold, I’m not enrolled in Autopay. I ask the “representative” why would they say I was if I’m not? To which he searches for an answer and then apologizes for this misinformation.
Before this they were letting my skip a payment. How nice. Too bad they weren’t skipping the monthly interest charges as well.
Something is up with Chase. I closed out my checking account last year because I was getting clobbered with fees. They have never been for the little guy and they are just getting worse.

August 10, 2009 at 9:56 pm
(86) Doreen says:

I have never been late with a payment on my credit card and always paid above the minimum payment and they raised my miniumum payment from 2% to 5% more than doubling my miniumum payment. This is absolutely ridiculous. When the economy is so terrible and people are losing their jobs day in and day out Chase does this to their cardholders?

August 11, 2009 at 10:49 am
(87) sandy says:

Has anyone heard back from the OCC concerning the wamuclosure1 statement or was it just a waste of time making a complaint with them??

August 11, 2009 at 12:31 pm
(88) Bonnie Kleinpeter says:

I also have been with Chase for years and because they keep gobbling up all the other small credit card companies I had 3 active cards with them, only 2 with a balance. I called to activate my credit card protection on 1 of the cards because I have become unemployed through no fault of my own. Its why I have been paying the high premiums. As a result they check my credit report which shows all or my open accounts as paid/Never late with the exception of my car note and I was working with them on it. Boom ! I get 3 letters closing all 3 of my accounts. One card didn’t even have a balance on it and one only had a couple hundred on it.

I am not late, I am paying my bills they should not have the right to do this because I alerted them to my situation. What was a bump in the road they are turning into a train wreck.

Then I find this site and see that others are having similar problems. Yes. Close all you Chase accounts, credit cards, checking, savings, loans. Find banks that are customer conscious and support them. Chase has gobbled up all the small ones, let them eat their debt for a change.

August 11, 2009 at 4:38 pm
(89) Cindy says:

I have three credit cards that were all taken over by Chase. Not only did Chase suddenly decrease all three credit limits a month or so ago, now they suddenly started increasing the minimum amount due to 5% of the balance, up from 2%, more than doubling my mimimum amount due! And without notice! Is that even legal??

August 11, 2009 at 10:22 pm
(90) WaMuClosure1 says:

Re: My formal complaints about Chase Bank and the WaMuClosure1 letters.

Today I received a letter from my State Attorney General’s Office (Jerry Brown).

They acknowledged receiving my formal complaint, said they will keep an eye on this to see if many others file similar complaints and reminded me how important it is to file a complaint with the OCC also.

(So far, no word back from the OCC yet…)

Yesterday, I received a call-back from someone at Clark Howard’s office asking me to reiterate what I said in my email to them, so I posted a more detailed message on their forums.

If we expect Clark to talk about this on his Nationally Syndicated shows, I’ll need some others to go there and post up their stories.


August 12, 2009 at 8:33 am
(91) sandy says:

Way to go “Wamuclosure1″! I tried to contact the Texas attorney general and they sent me to the OCC I haven’t heard anything yet from them either.

August 12, 2009 at 3:40 pm
(92) Lynn says:

My husband had a Providian-WaMu-Chase card forever. I pay the bills, so I know that it was paid on time, more than minimum payment, and was rarely used. We kept it around for emergencies. It was cancelled recently with no notice and the reason in the form letter was that was had too much credit available to us. I had used the card in the spring to pay an emergency home repair. The charge appeared, but the bill kept showed up with zero payment due for several months running. I paid something anyway, not wanting to have a problem. We’ll never do business with Chase.

August 16, 2009 at 6:02 am
(93) Jade in Houston says:

I was a WaMu credit card holder and on July 18 I went to use my card and it was declined. I called Chase and they refused to give me a reason, told me to wait for a letter that came 2 weeks later. They said they ran my credit report and because I had multiple credit cards under 2 years old and with low limits (mind you all my cards were at zero balances as Wamu was my main card I used). I called trying to straighten it out, as I’ve never been late and mostly paid in full at the end of the month. This has happened to many people. I got my card reinstated, not at the high limit I had before, but they compromised with me.

I contacted their Corporate Office and filed a complaint with the BBB for Chase Bank. I now have my credit card back and reinstated and have closed my complaint, but am still in the belief they were definitely targeting WAMU customers.

August 17, 2009 at 7:06 pm
(94) Tom S Salt Lake City says:

I also was with WaMu and was with providen before that. I neved had and issue with WaMu until chase took over. First rate increase was 2% then 1 month later it was going to 14.99. I called them and let them know what I thought and was met with the kiss off attitude. would you like me to close your account. i was so mad and said yes. I paid off over $5000 and my account was $0. 6 weeks later I was refinancing when my credit report showed chase owed $30.00. I called them to find out why and was told interest was not paid, got a $15.00 late fee. Ask them home much to pay them off and could not tell. There web pay only allowed me to pay what was owed for that month. I seems I will never be rid of them.
Thay are also very very rude. Only in America can you get screwed and you can’t do anything about it.

August 20, 2009 at 8:11 pm
(95) Gary says:

Add me to the list. Former WAMU card holder. Converted to CHASE when they took over. Always paid in full. Used the card regularly thru July. Tried to use it today 8/20 and declined! Called them and got the same lame crap service answers everyone else did about balances, credit, etc. My scores are 680-700 and balances are low and paid on time. What a crock. Looks like many others got screwed too! Sorry to see that. What a lame company.

August 20, 2009 at 9:37 pm
(96) ssroadster says:

We have been a good CHASE customers for many years and they have now raised our required minimum payments. We have not been late or missed any payments. We were informed that CHASE felt we weren’t paying our balance fast enough so “to help us” pay it sooner, they were raising the minimum required each month. You know they just want it paid so they can loan it to someone else at a higher rate. When we called we were told there was nothing we could and that there were no supervisors who spoke on the phone. The associate offered an address for us if we wanted to write our complaint.

LEAVE CHASE NOW…it’s sad after all these years that their greed and mismanagement should be a problem for us.

August 21, 2009 at 8:53 am
(97) Natalie says:

I have been a customer for nearly 20 years (began when they were Providian and then Washington Mutual and finally this monstrosity called Chase). I literally had a perfect account with them and for many years. Not only was I never late, I was early and paid my balance in full almost every time. Providian raised my credit limit every year as a reward for being a good customer and so did Washingtion Mutual. I had a very bad feeling about this merger when I saw that all of our perks were suddenly taken away like the free FICO score and more. I noticed that the customer service reps began to sound like robots and even the look of our online accounts were no longer user friendly.

I had an $8000 credit limit that was suddenly slashed in half for no apparent reason just now. I was stunned when I checked my online statement to pay the small bill I had there and saw that my $8000 credit limit was gone! I have never seen a credit card company do this and certainly not to me. It took me years to get that credit limit! I called thinking it was some sort of glitch and was given the same robotic answers the rest of you seem to have gotten. I even asked the rep if she realized what she was saying made absolutely no sense. That I had an 800 credit score and only two cards open and both with high limits and low balances. That what she said made no sense. How could this be done according to my Experian report of which I had in my hand when I called!

I was then told that I did not use my card as often as I should have been (not even a warning shot was fired here). I had been an excellent customer for 20 years! I still can’t believe this and I too am afraid to look at my current score as I am sure it has plummeted a bit. This should be illegal to do if it can adversely affect your credit score which can absolutely adversely affect your life and you did nothing wrong! I am livid. I suppose that at any time I should be on the look out for it to simply be canceled. This company is incredibly unsavory and sleazy to the point where I find it hard to believe that they stayed under the radar this long.

Worst of all I am sure there are millions of consumers right now wondering the same thing I am. Should I close it on my own as that will at least look better than if it shows that they closed it or what! Obviously it lowers your credit score when you close a card, but it’s even worse when they do it to you and since they do not fire warning shots, what the hell are we supposed to do here!

This is a nightmare. I have never seen this before ever. :(

August 22, 2009 at 8:15 am
(98) John PA. says:

I just opened my Chase credit card September 2009 bill. To my shock and horror my miniumum payment went from 2% to 5% on low interest balance transfer checks that I transfer money to in the past! I called the Chase hotline and spoke to a rep then got an account manager. Basically they told me there is nothing they can do and I received a notice about the minimum payment increase in June 2009. Well I never received any notice in the first place. I am very peticular about any financial information I receive and put it into a special folder I have. Secondly I have good/excellant credit, never been late with any payment and almost always ( 95% ) paid more than the minimum payment in the past. I am so irate about this “bait and switch” scam I contacted the OCC, FTC, my U.S. Congressman and Senators, State Attorney General , White House and joined a class action lawsuit currently in progress against Chase. I urge everyone who is effected some way or another to do do the same. Just do not let this crime “go away” as Chase is counting on.

August 23, 2009 at 1:32 pm
(99) Natalie says:

I’m shocked as I write this. I merely wrote Chase an email about the letter I JUST received after what I wrote above (just got this Saturday) and asked them about slashing my credit in half (In the letter it only mentions that they cut my credit limit in half because I was not using it very much-no mention of Experian in the letter at all even though the rep gave me that schpiel on the phone when I first found out). All of a sudden I got an email back saying that they would report my credit card as closed to the three credit bureau’s and all I did was make an inquiry about my credit limit and the letter they just sent! I have been an excellent customer for nearly 20 years! These people are insane! Now my credit score is going to plummet and I’ve done absolutely nothing wrong here! OMG I was afraid of this after reading these other posts. This is a nightmare! I am so upset here that I feel literally sick to my stomach. What the hell is going on here! OMG! :(

August 27, 2009 at 1:08 pm
(100) Mary says:

I have the exact same story as everyone else. They cancelled my card in July for no reason. I chose not to make my August payment since I had emailed them and only received back the same letter they had mailed me. They called me which is exactly what I was waiting for! I informed them that I will only be paying them back the amount I owed on the day they cancelled it. No interest, fees or anything else! I also told the girl (from India or wherever) that this is how Americans handle rip offs! And that if and when they turned me over to a collection agency or put it on my credit report, then I will dispute it as unfair credit practices. We, as the American public, do have options! They must notify you of anything going on your credit report and so does the credit reporting agency. About 10 years ago, I filed a lawsuit against a company and the credit reporting agency. Once you dispute the credit reporting agency can NOT put it on your report until the dispute is settled. I won and the company and the credit reporting agency had to pay me for unlawful practices. In the end, I may wind up with a mark on my credit but at least I will know that they did not get one dime out of me that they aren’t entitled to. And when you go for any loans/mortgages, they will ask you why. Once you explain it, you won’t have a problem. I’m sure most bank/loan institutions will be seeing alot of this and are already aware of the problem.

August 29, 2009 at 3:13 am
(101) W says:

I just got my credit card cancelled in the last few hours, myself. It’s my first credit card of any sort, and I have made sure to be really good about paying it off entirely every month, or by paying it several times a month if I must. I’m unaffiliated with WaMu and I’m sorry to say that it hadn’t been declined all day up until just now when I tried to place an order. I knew in my gut it wasn’t the website’s fault and a little searching found me here. Thanks for your stories, everyone. Now I know to close my Chase account quickly and get a new credit card as soon as possible.

August 30, 2009 at 2:09 pm
(102) Eric says:

To RED: I agree with almost everything you said. I was a long time WaMu customer, and loved doing business with someone that knew how to treat their customers. The web site would show you your FICO score free as part of the online account management format. It was updated every month. They had all kinds of great stuff for their customers and were a pleasure to deal with. I received regular limit increases, as well as several APR decreases in my time with WaMu. I never went over limit, never had a late payment, ALWAYS paid at least 5 times the minimum payment. Within 6 weeks after Chase took over, both of my credit cards with WaMu had ALL the great perks, such as the free FICO score cancelled. Chase still offers the score, but wants to sell it to you. 2 weeks after that, I got a letter telling me my APR’s were going up by 3%! 3 months later I was in Chicago on a business trip, and found out my accounts had been cancelled. I found out when my cards were declined while standing in a line of people at O’HARE trying to pay my baggage fees. The Texas thing you mentioned was uncalled for though. Chase is based in Chicago, not in Texas. Texas is a great state, and a wonderful place to live and visit. My only “beef” with texas, is they still claim the bush family as texans. (very embarrassing)

September 29, 2009 at 7:22 pm
(103) Bob Griffin says:

Chase has recently raised my wife minimum payment from $440 a month to $1,080 a month !!! No, really. Her payments on the card are automatically deducted from her account, never late, never a question, no bad checks, no other accounts that they can use as an excuse, no charges to a house of ill repute that might suggest she’s a flaky credit risk.

Ah, but she has a 2.99% FIXED rate on the balance. And they obviously want to wipe out that kind of credit so they can go on instead and gouge the little old lady who needed some extra medication that week and charge her 29.99%

The account which was marginally manageable. And don’t think my wife was a spend-a-holic. Most of the balance is from things like helping our daughter get thru college.

Chase wields a lot of power, being one of the largest credit card issuers in the country. And I’m sure they had a lot to do with changing the bankruptcy laws so you really can’t file for bankruptcy over credit card debt anymore.

I called Chase and asked them what options were available. The answer was “none”. Unfortunately they missed the obvious one. We have the option of NOT PAYING THEM.

October 6, 2009 at 7:54 pm
(104) Tammy says:


October 7, 2009 at 12:06 pm
(105) Grace says:

This isnt just WAMU customers. I had a card through Chase, a card through Providian and a card through WAMU. Chase has systematically closed all three accounts. I pay at least twice the minimum amount on each card and have not used any of the cards in quite some time in an effort to pay them off. They decreased the credit limit on my WAMU to what was left outstanding when they got the account and more than tripled the interest rate. The other two had interest rate hikes as well. All three are now canceled without warning and they never ran a credit check on me according to all 3 reporting agencies. I will never do business with Chase again and I hope they fail miserably after all that has been done to bail out these institutions.

October 29, 2009 at 10:27 pm
(106) George says:

Wow. I just opened a student checking account with chase. I deposited 25 dollars. What are my risks?

November 2, 2009 at 5:30 pm
(107) Mipam Thurman says:

I am in the process of being screwed over by Chase. They are the carrier for 2 credit cards that I have. I lost my job and only have part-time work now. They heartlessly reduced my limit on these cards to within $100 of my current balance on both cards. These company does not care at all about people like me, and refused to give me any assistance whatsoever when I called them.

Thank goodness I do not have a bank account with them and I cannot wait until the day that I can pay off my cards with them. In the meantime, I plan on never using the 2 cards I have with them now.

November 10, 2009 at 3:31 pm
(108) Jutika says:

They changed a fixed apr they had on a balance transfer they did…
I mentioned to them that, I did not receive the change of terms in the mail, they increased my rate from fixed apr from 6.99 to 12.44%.

No late payments, nothing like that, so I talked to a Manager today Gail, and told her that I would like to increase my payment instead of paying more interest, they told me that there is nothing they can work out.

So closed my account today and will no longer be banking with them.

Anyone thinking about using their fixed APR prmotions!! Please be aware!!

November 19, 2009 at 5:12 pm
(109) WIDOW says:


I received two letters from chase bank giving me checks 10,800.00 to pay off my debt so I deceided to use one of the checks at 0% interset to pay my debts after I deposited the check they sent me a letter saying they lowered my limit to 500.00 and now I am over the limit and bounced a check this is not right!!! I will not be victom of deceptive, and unfair business practices !

Im thinking the next step is People VS Chase bank.

November 19, 2009 at 9:29 pm
(110) yiw says:

Last Oct (10/2008), without any advanced notification, all my 4 Chase credit card accounts, plus the 2 accounts of my spouse, have been closed (quoted us “too many inquiries in last 6 month” (I have 4 inquires and my spouse only has 2)and “too short credit history ( I have 8-years and my spouse has 10-year history)” while I believe the real hidden reason is related with our usage pattern — we are never late in payment and always pay in full, try using different cards to take advantage of different rewards (such as gas card for gas, and everyday card for daily shopping) so that Chase can’t earn money from us easily. I called and tried to get them at least reopen a couple of frequently used card (those used on daily basis), but was rejected firmly. Alright, I took it. (not to mention one of my spouse’s accounts has more than $100 in unredeemed rewards, which is all forfeited) Now, more than one year later, I tried to apply for another Chase card (I have no chase application at all during 2009, and only 2 inquiries in total on my credit profile for the entire past year). However, I got denied with the reason of “the applicant has bad bank relationship since this customer’ accounts have been closed by the bank before”. I tried to explain to them even the past “forced account closure” is kind of unfair to me, but I am told this is the policy and can’t be changed. When I ask “does that mean I can’t apply for any chase card at all in the future?”, the representative simply replied with “You are always welcomed to apply but the policy said we can’t approve the application for any customer with bad banking relationship”… This does not make any sense to me.. we are innocent to start with, but not only our accounts have been unfairly closed by Chase, but we are put into a lifetime jail under a blacklist customer lists denied for any future application, and the more we are “welcomed” to apply, the more lost we will suffer since we give them chances to pull out our credit (and thus increase the inquiry hit and further lower our credit score) with a pre-known result of denial. Can we complain? And where to?

November 20, 2009 at 4:09 pm


November 21, 2009 at 7:49 am
(112) kRISHNA BHAGAVAN says:

chase credit card is becoming a nightmare for me. they send convenient checks with no hidden charges but when you get your statement, they will add transaction fee, processing fee etc. etc. i sent an email to CEO GORDON SMITH with no response. I am not sure who is the CEO of Chase card services. Can anyone have the name, address, telephone number and Email address of the CEO. I do appreciate your help. thanks a million.

November 28, 2009 at 12:39 pm
(113) Gaynell says:

Same horrific story happen to me,chase closed my two credit cards,never been late,the thing is ,it was truly embarrassing the way I found out my accounts were closed.Questions is what are going to do?

December 10, 2009 at 7:18 pm
(114) BeenThereWithChase says:

Problems with Chase need to be reported to the New York Banking Department and the New York Attorney General’s Office.

Chase obtained it’s Corporate Charter (the document upon which the company was founded) in the state of New York. That is why you have to start with these to agencies in New York.

Good Luck.

December 19, 2009 at 5:13 am
(115) corpprofessional says:

I had been a loyal WAMU customer since August of 2000. I had two checking accounts, 1 savings account and a credit card. In March of 2008, the promotional APR rate of 8.99% on the credit card had expired and it was increased to 14.99%. A year later, March of 2009, Chase hiked up my interest without any notice from 14.99% to 15.24%.
Two months later, May of 2009, I received a notice that the APR of 14.99% (which as of April 17, 2009 per their notice) will be increased to 18.24%. I guess they didn’t know that my APR had already been hiked up to 15.24%. Anyway, the notice goes on to advise that I had until June 22, 2009 to close the account to hold the APR at 15.99% or I would be charged the higher rate. Unfortunately, I was so busy trying to find a better rate that it lapsed by two days and on June 24, 2009, I contacted their customer service dept to see if I could close the account and hold the interest rate at 15.99%.
I must have been on the phone 45 minutes in total, I had spoken to several customer service reps each time having to repeat myself that I finally got so frustrated I escalated the call to a supervisor and literally pleaded with them to not raise my APR. I explained that I had been a loyal customer, to check my account to verify that 90% of the time the payment was made in full, and those times I couldn’t, I always paid much more than the minimum payment due always paying online a week well in advance of the due date and sometimes making more 2-3 payments a month. It didn’t matter that my credit rating was 762, that I had a great payment history, that I had been a loyal customer almost 10 years, and gainfully employed. In fact, I had a bonus coming in August that would pay off the full balance due yet they denied my request to keep my APR at 15.99% so I closed the account and my APR was hiked up to 18.24%.
In November, I paid the entire balance due however the payment was received one day late. The following day, I was charged $37.95. Again, I called customer service and pleaded to waive the $37.95 finance charge and their response was “sorry, we cannot”. When I told her I would be closing all my accounts, she simply said “Is there anything else I can do?” I told her I hated Chase and I hung up.
Today, Dec. 18, 2009, I went into the branch and closed all my accounts—WHAT A RELIEF! When the rep asked why, I told her I HATED Chase for all the reasons above and her response was all the banks do it… BoA, Wells Fargo, etc… I took my money and ranted all the way out shouting to patrons to take their business elsewhere. And, if you don’t think it can get any worse. I just got off the phone with a customer service rep to dispute a charge of $1.53 “finance” charge when the account was closed, paid off last month, and a zero balance as of 5pm PST. I distinctively remember asking them “are you sure? This is it—right?!? Are there any other hidden fees you’re going to charge?! Tell me now because I want you out of my life”. “No ma’am you only owe $37.95 and tonight I find that I am being charged $1.53!!!! Needless to say, she reluctantly credited the account though it will take until the next billing cycle and I was directed to check back in 3-5 business days. I have it on my calendar to check this account daily- they CANNOT be trusted!!!! I will NEVER do business with Chase again. I did ask the rep if Chase was that hard up for money and only hope my account doesn’t become a target of identity theft.


January 11, 2010 at 11:55 pm
(116) furious Chase Credit Card Customer says:

I found out a couple of days ago, that Chase closed my United Mileage plus Credit Card (offered by Chase) unilaterally. I have had no other accounts with any Chase Affiliates (WaMu, Bear etc…etc..) My credit Scores are north of 850, and the only explanation I could get from the executive office is that the account was closed by one of the affiliates. And they wouldnt tell me what the affiliate is. My credit limit is $ 50,000 and I have never ever been late or not pay the charges in full….wonder what the recourse is ? any ideas pls ? At this rate, I will never bank with Chase for anything !!

January 13, 2010 at 9:25 pm
(117) Frustrated says:

Chase also closed my WAMU card. First they cut my credit
limit, then in July they closed my account. I have not been
late on any payments. I could not believe what they had
done. My credit score took a hit when they lowered my
limit then it really took a hit when they closed my account.
I thought it was just me but now I know it was many of
us. This needs to stop!!!

January 16, 2010 at 1:23 pm
(118) wendy says:

I got my notice they were raising my rate and called and said to close the account. I refuse to pay a higher rate and will take the hit on my credit score, won’t matter. I don’t plan to ever be in this position again. So no I won’t be helping the economy because I won’t be helping our spending our way out of it. My guess is a whole lot less will be purchased on credit in the future. I’m 7 years from reitirement, will have my house paid off, will never buy a new car again so I don’t think my credit score will be a major issue in my life.

January 23, 2010 at 8:21 pm
(119) Joyce Says; says:

I found out the hard way how Chase has treated there customers since they took over from WAMU. Last month my credit line was dropped from 3,000 to 2400 without any notice. There rep could not help me understand why and said there could be 1 of 3 reasons why — which made no since to me as I have had impiccable credit up this point. So then proceding to speak to a supervisor finally I was told that this was the sign of the times the way the econony is going. Still there was nothing that I could do. Now this month I open my bill to see that my interest rate went from 11.99% to a wopping 20.24% for no apparent reason. So once again I called and talked to a service rep who babbled on about nothing. Supervisor said once again its the sign of the economy.But I could close my account-apply for a new credit card at 11.99%–I said to him that with a click of the keyboard they took me up almost double on my APR –that with a click of that same keyboard they could bring me back down.
Somebody has to HELP us Little people out there who are doing the right thing.
Frustated in OHIO!!!!

January 29, 2010 at 1:13 am
(120) Dore says:

My CHASE credit card bill just arrived today. I have a fixed interest rate credit card with them. As of this billing cycle, they have decided to increase the interest rate from 10.13% to 18.24%.

I have perfect credit,
including a paid off mortgage (with Chase).
I have had my credit card for years.

Go ahead and punish your best customers and see how long you stay in business mr. CEO. I hope you are listening!

This makes about as much sense as asking a customer at a coffee shop to fork over more money after he has already paid.


February 22, 2010 at 4:15 pm
(121) ANGRY AT CHASE says:

Chase Bank CLOSED out my credit card account WITHOUT ANY PRIOR NOTIFICATION even though I had a zero balance and my account was and always has been in good standing and I was NEVER late with a payment! I was unaware that my account had been CLOSED WITHOUT NOTIFICATION until I attempted to use my card and found that my credit card was declined although I have a ZERO BALANCE and never ever been late with a payment. I called Chase to find out why my card had been declined and they could not locate ANY record of my account. Two customer service representatives later, I was told that my account had been closed – even though it was in good standing – WITHOUT NOTIFYING ME BECAUSE OF “INACTIVITY” and there was NOTHING I COULD DO!! A little research brought me to this and other similar sites – it seems that what when Chase bought Washington Mutual (WAMU) they proceeded to close out thousands if not ALL of former WAMU customers accounts they acquired! All closed without any PRIOR notification!

March 2, 2010 at 4:19 pm
(122) Deborah says:

Chase allowed my ex-husband to contact them and provide my maiden name, birthday and last four of my SSN and they sent him a credit card on my account, which he promptly charged up $6500.00 worth of merchandise including taking his girlfriend to Victorias Secret and buying her over $400.00 worth of underwear. He had been an authorized user on this account prior to our divorce, but when we separated I sent Chase the proper notification to remove him. Then when our divorce was final I requested a new card in my maiden name and had it mailed to my new address in another state. Chase obviously realized something was amiss because someone from Chase called me when the charges were occuring and asked if I authorized them. When I advised I DID NOT. I was told he would be shut down….they allowed him to continue to charge for 3 more days. Now Chase says I never told them to remove him. I am a mortgage underwriter for the past 20 years, believe me I know how to take care of my credit. Chase screwed up and sent him a card and now they won’t respond to any of my letters forcing me to hire an attorney. Surprise…they won’t respond to him either. I have called numerous times and given the run around. No one at Chase will assist me or respond for that matter. I did everything right and still got screwed over by Chase.

March 8, 2010 at 1:27 pm
(123) Letter I sent says:

this is now the worst bank i have ever banked with. i have been dealing with a problem for three days now and every time you transfer me to a different department with in the bank it transfers to a outside company who banks with you. for example i was just transferred to a window washing company from the fraud department when they were trying to transfer me to customer service. i have also been transferred to a car dealership. WTF is going on with your bank. i dont trust you guys at all.

March 26, 2010 at 8:20 am
(124) Alan says:

I wen’t to use my credit card, and it was denied.I just paid my bill two weeks ago.I called up Chase to find what was wrong.They said that my card was canceled.I look on line, and I have money in the account.They told that they sent me a letter in feb that my card was canceled.All that I had was a bill.I never had this problem with Wamu.Then they said I have to pay what was left on the bill.

April 7, 2010 at 8:17 pm
(125) Aaron says:

My wife has been a loyal credit card customer since 2002. She started her credit card with Providian in 2002. Providian was bought by Washington Mutual, then ultimately bought by Chase. Since 2002, she has always paid this credit card off in full every month and has never had a late payment, nor interest. Because of this, Tamaki has established a credit line of 13,000 and an A+ credit score.

After Chase bought Washington Mutual, her 13,000 credit limit still remained and everything was great. However, she recently received a letter from Chase stating that her credit card limit was being reduced to $2400 to “align her account with the way she uses it”. The letter mentioned that Chase would work with her to find a solution that is right for her.

She and I both agreed that if we called Chase, they would deliver on their promise and work with her to reestablish her $13,000 credit limit.

I called Chase ( 1 866 892 9268 ) on Thursday, April 1st. I explained to a Chase representative that my wife’s credit limit was recently reduced from $13,000 to $2400. She stated that she would see what she could do to get it raised but she would need to run my her credit report to do so. I gave the OK to run her credit. She placed me on hold for a few minutes and came back with an offer. She offered to raise my wife’s credit limit from $2400 to $2900. I informed the Chase Rep that my wife will need her $13,000 limit reestablished as she will need to purchase items well over $2900 ( e.g. furniture ). The Rep stated that this was all she could offer her at this time and advised me to call back in 3 months so they can run another credit report and see what they could do. I asked to speak to a Supervisor who could get my wife’s credit reestablished. The Chase Rep said there was nothing a Supervisor could do that she couldn’t do but I still asked to speak to a Supervisor. The Chase Rep put me on hold and Kim ( regretfully I didn’t catch his last name ) came on the line and stated that he was the Chase Supervisor. I explained the whole situation again, the same way I had explained it to the first Chase Rep. Kim’s answer to me was that it was a “Bank Decision” and he could not reverse it. I explained to Kim that a $2900 credit limit is nowhere near the $13,000 limit my wife had before and asked him to reconsider. Kim would not budge and stated again that this was a “Bank Decision”. I asked Kim if himself, as a Supervisor of Chase, and Chase Bank is ready to lose a customer over this. Without hesitation, he answered very sternly, “YES”. I was shocked that a Supervisor was willing to lose a loyal customer who had always paid the entire balance of their credit card off every month for nearly 10 years and who has never had a late payment. I then requested to speak with Kim’s Supervisor. Kim stated that he had no Supervisor, he was it. I asked how I could contact Corporate and complain. Kim stated that I would have to write them a letter. I requested that Kim not do anything with the account for now until I research this some more. My wife found this post today and I thought I’d share our experience. I plan on sending this same story to Corporate, but I’m pretty sure that the “Banks Decision” was made by Corporate itself. I have a bank account with Chase and I am also considering closing that account too. My wife is going to cancel her Chase credit card, but she is going to apply for a different credit card first, before Chase messes up her Credit Score ( and she had 760 before Chase stepped in ). I’m not sure what her score is now but I’m sure that Chase did some damage.
PS: I still have a Debit account with Chase and every time I go in there, they ask me if I would like to apply for a Chase Premium Visa. I think next time I go in to Chase, I will bring a printout of all of these posts, ask them to read them, and ask them if they still want me to open a Chase card.

April 7, 2010 at 8:19 pm
(126) Aaron says:

My wife has been a loyal credit card customer since 2002. She started her credit card with Providian in 2002. Providian was bought by Washington Mutual, then ultimately bought by Chase. Since 2002, she has always paid this credit card off in full every month and has never had a late payment, nor interest. Because of this, she has established a credit line of 13,000 and an A+ credit score.

After Chase bought Washington Mutual, her 13,000 credit limit still remained and everything was great. However, she recently received a letter from Chase stating that her credit card limit was being reduced to $2400 to “align her account with the way she uses it”. The letter mentioned that Chase would work with her to find a solution that is right for her.

She and I both agreed that if we called Chase, they would deliver on their promise and work with her to reestablish her $13,000 credit limit.

I called Chase ( 1 866 892 9268 ) on Thursday, April 1st. I explained to a Chase representative that my wife’s credit limit was recently reduced from $13,000 to $2400. She stated that she would see what she could do to get it raised but she would need to run my her credit report to do so. I gave the OK to run her credit. She placed me on hold for a few minutes and came back with an offer. She offered to raise my wife’s credit limit from $2400 to $2900. I informed the Chase Rep that my wife will need her $13,000 limit reestablished as she will need to purchase items well over $2900 ( e.g. furniture ). The Rep stated that this was all she could offer her at this time and advised me to call back in 3 months so they can run another credit report and see what they could do. I asked to speak to a Supervisor who could get my wife’s credit reestablished. The Chase Rep said there was nothing a Supervisor could do that she couldn’t do but I still asked to speak to a Supervisor. The Chase Rep put me on hold and Kim ( regretfully I didn’t catch his last name ) came on the line and stated that he was the Chase Supervisor. I explained the whole situation again, the same way I had explained it to the first Chase Rep. Kim’s answer to me was that it was a “Bank Decision” and he could not reverse it. I explained to Kim that a $2900 credit limit is nowhere near the $13,000 limit my wife had before and asked him to reconsider. Kim would not budge and stated again that this was a “Bank Decision”. I asked Kim if himself, as a Supervisor of Chase, and Chase Bank is ready to lose a customer over this. Without hesitation, he answered very sternly, “YES”. I was shocked that a Supervisor was willing to lose a loyal customer who had always paid the entire balance of their credit card off every month for nearly 10 years and who has never had a late payment. I then requested to speak with Kim’s Supervisor. Kim stated that he had no Supervisor, he was it. I asked how I could contact Corporate and complain. Kim stated that I would have to write them a letter. I requested that Kim not do anything with the account for now until I research this some more. My wife found this post today and I thought I’d share our experience. I plan on sending this same story to Corporate, but I’m pretty sure that the “Banks Decision” was made by Corporate itself. I have a bank account with Chase and I am also considering closing that account too. My wife is going to cancel her Chase credit card, but she is going to apply for a different credit card first, before Chase messes up her Credit Score ( and she had 760 before Chase stepped in ). I’m not sure what her score is now but I’m sure that Chase did some damage.
PS: I still have a Debit account with Chase and every time I go in there, they ask me if I would like to apply for a Chase Premium Visa. I think next time I go in to Chase, I will bring a printout of all of these posts, ask them to read them, and ask them if they still want me to open a Chase card.

April 11, 2010 at 4:39 pm
(127) rod says:

I started out as a WAMU business customer in 2003. I’ve kept a regular balance in my business account of 20-30k for past 4 years. I also have a WAMU mortgage taken over by Chase (owe 106k on 180k house with no second or other loans). I also have HSA account with 5k. Never late once on anything. 800+ FICO on all 3 credit bureaus.

What thanks do I get? Chase cuts my only credit card, a business VISA, from 6k to $500 to “be in line with usage” or some such BS. Spoke to “Shantel”on Chase 800 number. She says too bad, and doesn’t care if I take my business elsewhere.

I’m obviously not a big customer. But from what I’ve seen at the local Chase branch here in Dallas that seems to cater to illegals, and which has “Deposito” slips instead of Deposit slips, I’m a better customer than most.

Anyway, after reading the posts here, I am going to Chase tomorrow and take out the bulk of my money and open new accounts at either Plains Capital or Inwood Bank, which are local, Dallas-based banks, and migrate over.

All this makes me wonder if Chase has some serious problems about which we are not aware… Why is Chase chasing off responsible customers?

May 4, 2010 at 3:42 pm
(128) anglie says:

hate to say it but there are reasons for all of the actions taken pertaining to closing accounts and lowering credit lines, alot of the time people for get credit cards are an unsecured loan, and they are not a reguirement all the terms are disclosed if someone would choose to read it

May 13, 2010 at 2:33 pm
(129) Chris says:

Same thing just happened to me. I did not receive a replacement for my expired card. I called Chase and was told my account was closed in January 2010. I was shocked, why was I not notified I asked. They replied “It’s are perogative to not tell customers of account closures”.
I asked why my statement still reflects an available balance for purchasing in my April 2010 statement (and still does) if the account was closed in January 2010? “It’s are perogative to report that?”
I did nothing wrong, make my payments and use the card several times a year – but they just close it without notice after a 6 year, no problem relationhship.
If this is how banks are going to treat us; I must ask, why bother paying them anymore? Going to hurt your credit rating you say, so what! It does not look like banks want to work with us regular folks anymore anyways – their to busy stealing our tax money from our stupid politians!

July 7, 2010 at 10:21 am
(130) steve says:

Chase sucks, they just closed all my 4 credit cards accounts without noticing me. All my reward points earned from my purchases are completely GONE!!! Fvck them, i will never be a chase customer ever again.

December 8, 2010 at 1:14 am
(131) SAM says:

1- I had my checking account & numerous accounts with Former WAMU and recent chase. I found out today that on of my account has been closed for about 20 days now and limit on other accounts have been reduced.

NOTE- I had these accounts for years and had been making full Payments all these years except last three Months i have been paying minimum Amount on two account and thats what i get.

February 23, 2011 at 3:42 am
(132) dustin says:

I agree, I have been a Chase Credit card customer for over 2 years and was offered a balance transfer, I signed up for this for a lower rate than my previous credit card. Chase just cancelled my card for no reason other than “your credit card balance increased too rapidly” (my balance transfer, no s@#$!) I have over a 700 FICO and this will lower my score, I waited on the phone for over 35 minutes to speak with a live person and then got a foreign person who called me “Mr Dustin” (my first name) I then asked for a Supervisor and was put on hold for another 5 minutes and then when she heard me ask why they were doing this to a “good” customer (never late, never over limit, $1000 under limit when cancelled) she transfered me to the “credit dept” where they asked me several credit questions and told me that they were unable to help as if it were an answer that was read off a sheet of paper in horrible English. I WILL NEVER EVER GIVE MY BUSINESS TO CHASE EVER AGAIN!! HORRIBLE COMPANY, WITH EVEN WORSE CUSTOMER SERVICE!! BEWARE!

March 7, 2011 at 1:22 am
(133) jerseygirl73 says:

I know this is a little old, but I’m just seeing it for the first time. This too has happened to me. I have 2 Chase cards, one was opened when it was WaMu and one opened through Chase. The WaMu card was the one closed. I had a balance but didn’t use the card a whole lot, so thank the lord I didn’t have to be embaressed in the checkout line like some of you, I would have been really pissed. Now I really could care less that they closed my account but why it needs to affect me is a problem. This is why we are where we are today. I think the cc laws need to be tweeked just a little bit more. We should not have to take the hit when companies change hands, this is not our fault. I really feel bad for those of you who had automatic payments attached to these cards. I’d like to see any one of us on here try to get away with 1% of the s!@# these people pull.

March 14, 2011 at 1:49 pm
(134) MARCELA says:


March 21, 2011 at 2:13 am
(135) Pissed off says:

Chase closed two of my cards on Friday (3/18) also without my knowledge. Found out trying to pay something and received the same response as everybody else from Chase. Almost 7 years with the cards they closed and cheated me out of my rewards.

Closing all of my Chase bank accounts tomorrow, and I thought BofA was crap.

June 28, 2011 at 5:54 pm
(136) me says:

Chase claims they gave notice before charging service fee. All check your statements the increase was not shown on that.

June 28, 2011 at 6:05 pm
(137) me says:

Chase did same thing to me. What a way to dump on us. I also came accross something else that no one is mentsioned yet. The service fee of $10.00 they Chase claiming is in the bank statement and notice was sent out is incorect. The raise in fees doesn’t say nothing about service fee. It talkes about have to have $1500 in account to avoid service fee it does not say when it will take affect. They are pisking and choosing who they charge that to. Some people don’t get charged. Chase said it took affect feb. 2011. Mine didn’t take affect till two months after that. When closed my bank accoun confronted him about it, he was speachless, but still kept my money. That part is alegal i am checking on it. I tell everyone to run. If i get somewhere with this i will post. They got to pay for their deshonesty and they way the are taking money with out permission.

December 30, 2011 at 2:42 pm
(138) Eric says:

OK years of having chase credit cards about 10 years. We also had the wamu card for about as long.

Long story short on 12/27 I went to sears to get a new set of tires. I got a surprise. The wamu card now called slate credit card was closed. I had a 7k credit line on that card but had not used it much. So then I pulled out my Chase Disney rewards card, had a 6k limit on this one, only had a balance of 1700, so I thought I had plenty of credit, wrong answer card declined. Turns on on 12/15 the slate/wamu card was closed, and the 6k credit limit was reduced to 1k, putting me a good 7 hundred bucks over the credit limit Lucky me I had a capital one card that did the trick.

So I call chase. They gave me some bs story that I had 16k in credit card debt and I was 90% ratio to what I make. Making 69K a year and the wife making 30k a year we are nowhere near 90% ratio of debt to income. However witch chase getting closing one and making the other go over the limit we sure are credit vs credit limit on that one card.

So I been told they sent me letters in the mail, that have yet to have been received. I have filed a complaint with the Better Business Bureau, and I contacted Senator Shelby my congressman to file a complaint as well.

For starters federal law says they have to notify you. Second they cant lower your credit limit past what you already owe, that’s illegal as well.

Has anybody or is anybody in the process of getting a class action to sue chase and its illegal banking practices?

January 28, 2012 at 11:54 pm
(139) Pissed Off Too says:

My husband and I had a Providian(to)Wamu(to)Chase card and as soon as Chase took over they lowered our limit from 3000 to 1426 (wierd amount). Then just today I log on to pay our $60 balance and read the account was closed?! Shocker! We have never gone over and always pay it off by the end of the month (maybe they closed us because they werent making interest off us). After reading all the other posts, I am not even going to bother calling to hear their BS. I will, however, report them to whomever I can. This sux, it was our oldest card and to cancel it may definately affect our credit score!

March 13, 2012 at 5:49 am
(140) Deacon Bufford says:

I am unable to thank you enough for the weblog.Much thanks again. Really Great.

March 20, 2013 at 10:00 am
(141) shellyt says:

They will close credit card accounts if they repull credit on credit checks and your credit doesn’t meet their requirements. While I don’t agree that they should do business this way, I guess I understand. If you are late on other bills and your credit goes down there is a potential that you’ll be late with them. So they close them. They should tell you of this before doing it. With the checkings and savings being closed. I would be very angry. There is no reason to hold funds freeze accounts that have money in them when people are trying to pay their bills. VERY BAD BUSINESS

June 25, 2013 at 10:50 am
(142) Nancy says:

I had a Chase card 13 years ago when I got cancer and was unable to work. They were the only company that would lower my interest rates and work with me

June 25, 2013 at 3:00 pm
(143) DB says:

My husband and I each have an account with CHASE but are not affiliated with WAMU. Does this mean ANY credit card with the name “CHASE” on it will be affected? We both have balances on our cards but pay OVER the minimum amount and are NEVER late with payments. Should we close our accounts?

June 28, 2013 at 2:41 am
(144) Charles says:

Why is this showing now? this is from 2009!!!!

July 1, 2013 at 10:46 am
(145) Dennis says:

Yes, why all this from 2009? My comment on Chase – they have been good/bad for me. The good is that their online notification is very quick as far as charges made to my card(s) or when a payment is due.

The BAD: I had one of my cards cancelled for “lack of use”, which IS true, but why do something that could potentially damage my credit score?
Then, a few weeks ago, I was getting ready to go on a camping trip and was buying some supplies. I attempted to use my debit card. No good. I paid with a CC and when I got home I called.
It appears there was a fraudulent charge on the card (good for them for catching that), but why on earth didn’t someone call me as they have both my cell and home numbers? I told the rep to cancel that card and send me a new one. Since I would be gone for 2 weeks and my mail held, a new card should be there when I got home (the rep assured me of this). Got home. No card.
So, I call again and got a rep that I explained the situation to and she checked and said no new card had been issued. BUT, since it looked like it was their bad, they would send me one “rush” delivery with no added fee to me. Okay, fine. But she had to ask me some security questions. No problem. Did I ever work “here”. Yep. Did I ever live at this address. Nope. According to my drivers license is my hair color A/B/C or none of the above. None of the above. WRONG!! I had just got my DL renewed in May and I looked at it. The clerk had typed in the wrong hair color!

Okay, Ask me a new set of questions. Can’t do that for 24 hours. *sigh* That was last week. Today, I called AGAIN and explained everything to a rep who was very helpful and assured me that a new card would be here 2 days. So, overall, Chase is probably as good/bad as MOST major banking institutions. My issues seem minor compared to the old WAMU customers and hopefully most who posted in 2009 have resolved their complaints. (Never saw any follow-ups).

July 1, 2013 at 10:47 am
(146) Dennis says:

btw, Just noticed the article is from 2009, thus all the dated comments. Odd to post such an old article.

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