You probably know that Captial One bought ING Direct in 2012. Since then, not much has changed. However, I recently noticed something new when logging into my account: as of this month, the re-branding campaign is completed and there are almost no signs of the old ING Direct brand (if this happened long before February 2013, maybe I don't log in often enough).
Attempted visits www.INGDirect.com are redirected to www.CapitalOne360.com. The website looks and feels similar (with some of the same menus), but the colors have changed.
What else is different? Luke Landes at Consumerism Commentary highlights two notable differences. First, customers can deposit checks with a mobile device (this has been around for a few months now, but it is surprising that ING Direct didn't offer the service sooner). In addition, customers have more places to get cash for free; the ATM network has expanded.
Otherwise, the acquisition is hardly noticeable. Rates are similar, and Capital One took over ING Direct's existing customer service department.
Have you noticed any major changes? Tell us about them in the comments.
I can no longer access my account and was unable to reach a person by phone!
It took two days and four phone numbers given to me by Capitalone360 to locate the loan department. That was very frustrating because I needed to re-modify my loan. However, someone did call me today. In case you are looking for the loan department, the number is (855) 777- 2645:)
Thank you Angela. This is helpful.
I don’t get it. I just saw and ING commercial on TV 2 days ago. I thought there’s no ING. Or just some account got sold to Capital?
Shirley,
ING is still in business but they got rid of the online bank. They will also be re-branding some other lines of business (retirement plans for example).